1 20:12@C BLOP
1 20:14 BLOP
1 20:14@A BLUP
1 20:14@B BLUP
1 20:14@D BLUP
1 33:25 BLOP

0 20 Article 20 − Contracts
2 2021 BLOP
2 2021a (a) the identity and address of the supplier;
2 2021b BLOP
2 2021b2 BLOP
2 2021b3 BLOP
2 2021b4 BLOP
2 2021b5 BLOP
2 2021b6 BLOP
2 2021c BLOP
2 2021d BLOP
2 2021e BLOP
2 2021e1 BLOP
2 2021e2 BLOP
2 2021f (f) any compensation and the refund arrangements which apply if contracted service quality levels are not met;
2 2021g (g) the method of initiating procedures for settlement of disputes in accordance with Article 34;
2 2021h BLOP
2 2022 BLUP
2 204 4. Member States shall ensure that where contracts are concluded between subscribers and undertakings providing electronic communications services that allow voice communication, subscribers are clearly informed whether or not access to emergency services is provided. Providers of electronic communications services shall ensure that customers are clearly informed of the lack of access to emergency services in advance of the conclusion of a contract and regularly thereafter.
2 207 7. Subscribers shall have a right to withdraw from their contracts without penalty upon notice of modifications in the contractual conditions proposed by operators. Subscribers shall be given adequate notice, not shorter than one month, ahead of any such modifications and shall be informed at the same time of their right to withdraw, without penalty, from such contracts, if they do not accept the new conditions.

0 21 Article 21 − Transparency and publication of information
2 212 BLOP
2 213 BLUP
2 2141 BLUP
2 2141a BLUP
2 2141b BLOP
2 2141c BLOP
2 2141d BLUP
2 2141e BLOP
2 2142 BLOP
2 214@A1 BLOP
2 214@A1a BLUP
2 214@A1b BLOP
2 214@A2 BLOP
2 216 6. In order to ensure that end-users can benefit from a consistent approach to tariff transparency, as well as to the provision of information in accordance with Article 20(5) in the Community, the Commission may, having consulted the European Electronic Communications Market Authority (hereinafter referred to as “the Authority”), take the appropriate technical implementing measures in this area, such as specify the methodology or procedures. Those measures designed to amend non-essential elements of this Directive by supplementing it shall be adopted in accordance with the regulatory procedure with scrutiny referred to in Article 37(2). On imperative grounds of urgency, the Commission may use the urgency procedure referred to in Article 37(3).

0 22 Article 22 − Quality of service
2 221 BLOP
2 222 BLOP
2 2231 BLUP
2 2232 BLUP

0 28 Article 28 − Access to numbers and services
2 2811 1. Member States shall ensure that national regulatory authorities take all necessary steps to ensure that:
2 2811a (a) end-users are able to access and use services, including information society services, provided within the Community; and
2 2811b BLOP
2 2812 BLUP
2 2821 BLOP
2 2822 Any such technical implementing measure may be periodically reviewed to take account of market and technological developments.

0 33 Article 33 − Consultation with interested parties
2 3311 BLOP
2 3312 BLOP
2 332 2. Where appropriate, interested parties may develop, with the guidance of national regulatory authorities, mechanisms, involving consumers, user groups and service providers, to improve the general quality of service provision by, inter alia, developing and monitoring codes of conduct and operating standards.
2 332@A BLOP
2 333 3. Member States shall submit a yearly report to the Commission and the Authority on the measures taken and the progress towards improving interoperability and use of, and access to, electronic communications services and terminal equipment by disabled end-users.
2 334 BLUP!

0 34 Article 34 − Out-of-court dispute resolution
2 3411 BLOP
2 3412 BLOP
2 342 2. Member States shall ensure that their legislation does not hamper the establishment of complaints offices and the provision of on-line services at the appropriate territorial level to facilitate access to dispute resolution by consumers and end-users.
2 343 3. Where such disputes involve parties in different Member States, Member States shall coordinate their efforts with a view to bringing about a resolution of the dispute.
2 344 4. This Article is without prejudice to national court procedures.
